2019 Net Promoter Score
Earlier this year, a survey was conducted of a sample of clients for 2019 and various questions were asked with a focus on improving overall customer service.
One key question that was asked was: How likely is it that you would recommend Sorvick Design to a friend or colleague?
This question, also known as a Net Promoter Score, is a key question that aims to measure the loyalty that exists between a provider and a consumer.
After analyzing the survey results, I was shocked and proud to see Sorvick Design had a NPS of 900!
To learn more about NPS, check out this short video that explains it well:
Has your business worked on a NPS survey? If so it could give you valuable information on how to serve your customers better.