Search
  • ksorvick

2019 Net Promoter Score

Earlier this year, a survey was conducted of a sample of clients for 2019 and various questions were asked with a focus on improving overall customer service.


One key question that was asked was: How likely is it that you would recommend Sorvick Design to a friend or colleague?


This question, also known as a Net Promoter Score, is a key question that aims to measure the loyalty that exists between a provider and a consumer.


After analyzing the survey results, I was shocked and proud to see Sorvick Design had a NPS of 900!


To learn more about NPS, check out this short video that explains it well:


Has your business worked on a NPS survey? If so it could give you valuable information on how to serve your customers better.

0 views
  • White LinkedIn Icon
  • White Facebook Icon

©2020 by Sorvick Design, Creative Kraken, LLC