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2019 Net Promoter Score

Earlier this year, a survey was conducted of a sample of clients for 2019 and various questions were asked with a focus on improving overall customer service.

One key question that was asked was: How likely is it that you would recommend Sorvick Design to a friend or colleague?

This question, also known as a Net Promoter Score, is a key question that aims to measure the loyalty that exists between a provider and a consumer.

After analyzing the survey results, I was shocked and proud to see Sorvick Design had a NPS of 900!

To learn more about NPS, check out this short video that explains it well:

Has your business worked on a NPS survey? If so it could give you valuable information on how to serve your customers better.

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